Official websites use. Share sensitive information only on official, secure websites. Email: luana. Grazioli and Patrick Bodenmann contributed equally as senior authors. Effective management of frequent users of emergency departments FUED remains challenging.
Case management CM has shown to improve patient quality of life while reducing ED visits and associated costs. Most participants were satisfied with the CM program. In particular, FUEDs identified the working relationship with the case manager cm as key for positive outcomes, and also valued the holistic evaluation of their needs and resources.
Overall, patients reported increased motivation and health literacy, as well as facilitated interactions within the healthcare system. Conversely, a small number of participants reported negative views on CM ie , stigmatization, lack of concrete outcomes.
Our results suggest that CM can be further improved by 1 professionals remaining non-judgmental toward FUED, 2 making sure the aims and objectives of the CM are understood by the participants, and 3 allowing more time for the cm to carry out their work.
Keywords: frequent users of emergency departments, qualitative, case management, emergency department. Overcrowding of Emergency departments ED is a challenge. CM is based on the global management of patients. Case managers cm provide counseling on healthcare system utilization and social issues. Moreover, cm redirect FUED to a range of community-based and hospital services, facilitating continuity of care.
