The hotel and the customer are the contracting parties. At its discretion, the hotel may confirm the room reservation in written form. This also applies to services ordered by the customer directly or via the hotel, which a third party provides and the hotel disburses. If the statutory value added tax is changed or if local duties concerning the services rendered are newly introduced, changed or abolished after these have been contractually agreed upon, the prices will be adjusted accordingly.
The hotel can demand immediate payment of due debt from the customer at any time. The amount of the advance payment and payment dates may be agreed in written form in the con-tract. The statutory provisions shall remain unaffected for advance payments or a security for package tours.
The contractual agreement of a right of withdrawal as well as the consent to withdrawal from the contract shall be in written from. Rooms booked for 10 or more persons are available to the customer starting at p. The customer has no entitlement to earlier availability. Rooms booked for 10 or more persons must be vacated and made available to the hotel no later than a. Contractual claims of the customer shall not be established hereby. The customer shall be at liberty to prove that the hotel has no or a much lower claim for charges for use of the room.
The liability for other damage caused with full intent or gross negligence is excepted. Should disruptions or defects in the performance of the hotel occur, the hotel shall act to remedy such upon knowledge thereof or upon objection by the customer made without undue de-lay.
The customer shall be obliged to undertake actions reasonable for him to eliminate the disruption and to keep any possible damage to a minimum. Messages, mail, and merchandise deliveries for guests are handled with great care. The hotel shall deliver, hold, and, for a fee, forward such items on request. The hotel only assumes li-ability according to the preceding No. All items found in the hotel are carefully stored for a period of three months.
