Once your purchase is complete, you will receive an order confirmation email from [email protected]. You can access your tickets by logging into the MLB Ballpark app with the same email used to purchase the tickets. Your order confirmation will state if you purchased the special event ticket package offer. Your game tickets will have a unique event code listed on them to verify that they are indeed part of the special event ticket package.
Special Event Ticket Package tickets do not include a separate voucher or ticket for the item. You will be required to present your game ticket at a specified redemption zone to claim your item.
You will receive a separate email hours prior to game time with detailed instructions on redemption times and location s.
If a ticket pack includes an apparel giveaway, sizes offered will be Adult Medium or XL, while supplies last. All sizes are distributed on a first come, first served basis. We recommend arriving as early as possible to ensure your best chance of receiving your preferred size.
All shirt sizes are based on availability, while supplies last. Specific shirt sizes are not guaranteed. I am a Season Ticket Member, and already have tickets to the game; can I upgrade my tickets or just purchase the item? Special Event Ticket Pack tickets are not included in your Membership. Please note, not all Special Event Ticket Pack items will be available for purchase or redemption, and they are available while supplies last. Ticket Pack items can be redeemed exclusively on the special event game date, at the specific designated pick-up location s approximately 2-hours prior to game time and up to 1-hour after the start of the game.
