Please note you will need a valid government issued photo ID to pay with a credit or debit card. Skip the Line, Not the Action! DoorDash mobile ordering and pickup now available for concession items at Van Andel Arena. A mobile ordering system is available at select concession outlets, allowing patrons to order and pay for concessions with their mobile devices.
When the order is ready for pick-up, the program will notify the customer and confirm the pick-up location. Gift certificates are available for purchase in person at the box office or by phone at during regular box office hours.
For box office hours, please visit our Ticketing Information page. Ticket gift certificates must be redeemed in person at the Van Andel Arena box office and may be used for events sold at the Van Andel Arena box office. Please note that they are not valid for Grand Rapids Griffins hockey games or any other event that is not sold at the box office. Concessions gift certificates may be used at Van Andel Arena concessions stands during events.
Please note that some tours sell their own concessions items outside of Van Andel Arena concessions stands, and concessions gift certificates will not be valid for these items. In the event that prohibited items are revealed during a search, the guest will be permitted to return the item to their vehicle, or the item will be confiscated or disposed of properly.
Van Andel Arena will not check-in or safeguard any personal belongings or items of any type. Rarely, the carry of firearms may be allowed for individuals holding a valid concealed pistol license subject to all applicable state and federal lawsβplease contact the ASM Global administrative office at with questions regarding specific events.
