The Cancellation Policies listed below apply to all reservations. All sales are final, with the following policies on refunds and changes. Click here to read the conditions for GhostFlix. Please note that room reservations have a different cancellation policy than tours. We will not honor verbal remarks made by any representative or tour guide.
Cancellation and reschedule requests must be made by the instructions herein. Please note that cancellation fees are calculated based on the date we receive your cancellation request form. Cancellation request forms may be found in our website FAQ page , under refund policy.
All gift shop purchases are final. Any issues with products after purchased may be communicated by emailing guestrelations usghostadventures. Refund and exchanges will not be given for improper use of batteries, using fast chargers, and other uses and devices outside their intended purpose. By purchasing any items from our online store or gift shop, purchaser agrees that all sales are final once shipped. Items will ship within five to seven business days excludes holidays and weekends.
If item is not received, purchaser must first notify us by email at guestrelations usghostadventures. If product is not shipped within 7 days, and after 7 days of notifying company, the customer may receive a full refund.
Gift certificates are nonrefundable or cash transferrable, and must be used within one year from purchase, or a different time period required by state law. If your gift card is not working, you may email guestrelations usghostadventures. Refunds will not be given for those who arrive late or cannot find the meeting location. Refunds will not be given to a difference in headcount between the original reservation count and the number of persons that attend.
