You can contact our office if you have a complaint about Tasmanian state or local government administration. We act independently and don't take sides. We act in the public interest to resolve complaints and improve the standard of Tasmanian public administration.
You can complain to us if you think you have been treated unfairly or unreasonably by a Tasmanian public authority. Some examples of complaints we have investigated can be found on the Case Summaries page. For complaints about agencies in other States and Territories, please contact the Ombudsman in that State or Territory.
Other organisations are available to look into issues which we can't deal with, and they may be able to help you. Our Referrals Centre shows a list of issues we can't deal with, and gives contact details to agencies which may be able to help you. Some public authorities and certain actions are outside the Ombudsman's jurisdiction so we can't take complaints about them, such as:. We ask that you raise your issue with the authority concerned and try to resolve it before submitting a complaint to our office.
If you would like some tips to help you increase your chances of having your complaint understood and acted upon, and making it more likely to get the result you want although not guaranteed , please see our web page about ' smart complaining '.
If you are not satisfied with the authority's answer, or if there is a long delay, you can complain to the Ombudsman. Usually the Ombudsman will not accept your complaint if another means of review is or was open to you - for instance by applying to a court or tribunal - and you have not made use of that. You can submit your complaint using our online complaint form, by calling us, or in person at our office. We will ask you to put it in writing before we make any inquiries.
